FREQUENTLY ASKED QUESTIONS
- Is HYRAW SITE SECURE ?
Yes, our site is completely secured at the level of payment by the bank LCL, our banking partner. We adhere to the CNIL, and respect the confidentiality of your personal information.
- WHEN SHOULD I BE DEBITED ?
You will be charged once you have validated your order on our site.
- WHAT ARE THE MEANS OF PAYMENT ACCEPTED BY YOUR SITE ?
We accept the method of payment Carte Bleue secured via the site of the bank LCL, but also Paypal. Customers "France" also have the possibility to pay by check payable to HYRAW DESIGN. This check is to be sent to the following address after placing an order on the site and selected the payment "check":
ZAC des Pielettes - Chemin de la cride.
CS 90003 - 13 740 Le Rove Cedex- France
- WHAT ARE THE CHARGES OF DELIVERY OF PARCELS ?
The delivery costs are indicated systematically at the time of the confirmation of your order.
HYRAW offers you a total exemption of the delivery costs for any order over 120 € destined to metropolitan France.
This amount is set at 200 € for deliveries to the rest of the world.
- HOW MANY TIMES WILL MAKE MY ORDER TO GET TO ME ?
Our team attaches great importance to the fast processing of your order. HYRAW undertakes to prepare your parcel within 24 hours and has recourse to the service "Colissimo 48h" of the Post.
As a general rule, an order will arrive within:
- 2 to 4 working days for Metropolitan France.
- 4 to 6 working days for Europe or Switzerland
- 10 to 15 working days for Dom-Tom
- 10 to 15 working days for International
- WHAT CAN I DO IF THE PRODUCTS I ORDER ARE ALWAYS NOT ARRIVED ?
When shipping your order, you will receive by e-mail a tracking number provided by the Colissimo de la Poste service.
If you wish to have more information about the shipment, you can contact us via the "Contact" section leaving us your customer number and order. Our team will be happy to contact you by e-mail or phone as soon as possible.
Orders are delivered within 2 to 4 working days in metropolitan France, excluding any shipping problem linked to the Post Office.
- CAN I MODIFY THE ORDER I HAVE CARRIED OUT ?
You can change your order provided it has not been prepared and shipped. To do this contact us via the contact form, a HYRAW customer service representative will tell you the procedure to follow.
- CAN I CANCEL MY ORDER ?
You can cancel your order if it has not been prepared or shipped. To do this contact us via the contact form, a HYRAW customer service representative will tell you the procedure to follow.
- MY PAYMENT WAS REFUSED
If your order has been canceled because your payment has been refused we invite you to contact your bank directly to check that you have sufficient funds.
- WHAT DO YOU DO FOR MY PERSONAL INFORMATION ?
As an adherent to the CNIL, HYRAW respects the confidentiality of your personal data. In concrete terms, this means that none of the information that you have to communicate on the site will be distributed, sold or sold to a third party.
- ONE OF THE ARTICLES I RECEIVED DO NOT GO, CAN I EXCHANGE IT ?
HYRAW exchanges or refunds an item if it does not give complete satisfaction to the customer. However, items returned incomplete, damaged or soiled by the customer are not taken back.
Within 10 days of receipt at home or the withdrawal of the parcel, the item (s) must be returned in their original packaging and accompanied by the invoice to the following address:
ZAC des Pielettes - Chemin de la cride.
CS 90003 - 13 740 Le Rove Cedex- France
The costs of return will be borne by the sender.
The returned item will be refunded to the customer by check or transfer within a maximum of 30 days from receipt by HYRAW.COM.
In the case of an application for reimbursement of an item that has been awarded gracefully or cheaply in connection with a special offer made to the user, it will be reimbursed in part for its commercial value and not in its entirety .
- I HAVE RECEIVED PRODUCTS THAT DO NOT CORRESPOND TO MY ORDER, HOW TO DO ?
Return your package to the following address:
HYRAW DESIGN
ZAC des Pielettes - Chemin de la cride.
CS 90003 - 13 740 Le Rove Cedex- France.
Indicate your order number, the amount of your return costs in the package, so that we can refund them by check or transfer. We will send you the right products at no extra cost.
- I HAVE NOT RECEIVED A CONFIRMATION EMAIL FOR MY ORDER AND / OR MY CLIENT ACCOUNT
It happens that this type of email arrives in your junk mail. We invite you to consult your Spam box. If the email is not there, please contact our HYRAW customer service representatives via the contact form so that they can verify the data of your customer account.
- I CAN NOT ACCESS MY ACCOUNT
If you are unable to log in to your customer account, we invite you to contact us via the contact form and let us know your email address so that a customer service representative can resolve this issue.
- I HAVE PROBLEMS WITH MY BASKET
Are you unable to finalize your purchase? Can not find what you're looking for? Contact us via the contact form, a sales representative will accompany you to finalize your order.
This is usually a temporary technical problem.
- THIS HEAD IS NOT ANSWERED TO THE QUESTION
Do not hesitate to use instant messaging made available to you on the site, and ask your questionnaire. You can also use the "Contact" page, we will reply as soon as possible.